Legal agreement governing your use of the pola14 online gaming platform. Please read carefully before accessing our services.
Last Updated: January 1, 2026
By accessing, registering for, or using the pola14 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision herein, you must immediately discontinue use of our services. These Terms constitute a legally binding agreement between you (the "User" or "Player") and pola14 (the "Platform," "We," "Us," or "Our"). Continued use of the Platform following any amendments to these Terms constitutes acceptance of those changes.
For the purposes of these Terms & Conditions, the following definitions apply:
These Terms & Conditions govern all aspects of your relationship with pola14. By creating an Account, depositing funds, placing bets, or otherwise engaging with the Platform, you expressly agree to comply with these Terms, our Privacy Policy, Responsible Gaming Policy, and any additional rules or policies published on the Platform. We reserve the right to amend these Terms at any time. Material changes will be communicated via email or on-site notification. Your continued use of the Platform following such notification constitutes acceptance of the revised Terms. If you object to any changes, your sole remedy is to discontinue use of the Platform and close your Account in accordance with Section 5.
You must be at least 21 years of age to register for and use the pola14 platform. By creating an Account, you represent and warrant that you are 21 years of age or older. We reserve the right to request proof of age at any time. Failure to provide satisfactory documentation will result in Account suspension and forfeiture of funds.
The pola14 platform is intended primarily for residents of Indonesia. You must be physically located in a jurisdiction where online gaming is permitted by law. It is your sole responsibility to ensure that your use of the Platform complies with all applicable local, regional, and national laws. We reserve the right to restrict access from certain jurisdictions at our discretion.
Each individual User is permitted to maintain only one (1) Account on the pola14 platform. Creating multiple Accounts (commonly known as "multi-accounting") is strictly prohibited and will result in immediate closure of all associated Accounts and forfeiture of all balances. We employ advanced fraud detection systems to identify duplicate Accounts. Exceptions may be made only with prior written consent from pola14 management.
The following individuals are prohibited from registering for or using the Platform: (a) employees of pola14 and their immediate family members; (b) individuals who have previously been excluded or self-excluded from the Platform; (c) individuals residing in jurisdictions where online gaming is illegal; (d) individuals acting on behalf of third parties without proper authorization; and (e) individuals with outstanding debts or disputes with pola14.
To create an Account, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and mobile phone number. All information must match official government-issued identification documents. Providing false, misleading, or fraudulent information is grounds for immediate Account termination and may result in legal action.
You are solely responsible for maintaining the confidentiality of your Account username, password, and any other login credentials. You must not share your credentials with any third party. Any activity conducted through your Account will be deemed to have been authorized by you, regardless of whether you personally initiated such activity. You agree to notify pola14 immediately of any unauthorized use of your Account or any other security breach.
pola14 is committed to preventing fraud, money laundering, and underage gaming. As part of our regulatory obligations and internal security protocols, we require all Users to complete KYC verification before processing withdrawals. You may be asked to submit copies of: (a) a government-issued photo ID (Indonesian KTP, passport, or driver's license); (b) proof of address (utility bill, bank statement, or government correspondence dated within the last three months); and (c) proof of payment method ownership (bank statement or screenshot showing your name and account details). We reserve the right to request additional documentation at any time. Failure to comply with KYC requests within 30 days will result in Account suspension.
You may request to close your Account at any time by contacting our customer support team via live chat or email. All pending bets must be settled, and all wagering requirements must be fulfilled before closure. Any remaining Balance (excluding bonus funds) will be returned to you via your registered withdrawal method within 7 business days of closure request.
pola14 reserves the right to suspend or permanently close your Account without prior notice if we have reasonable grounds to believe that: (a) you have breached any provision of these Terms; (b) you have engaged in fraudulent, collusive, or otherwise illegal activity; (c) you have provided false information during registration or KYC verification; (d) you have created multiple Accounts; (e) you have engaged in bonus abuse or advantage play; (f) your Account has been inactive for more than 12 consecutive months; or (g) we are required to do so by law or regulatory order. In cases of fraud or Terms violations, pola14 reserves the right to confiscate all funds in your Account.
If you believe your gaming activity is becoming problematic, you may request self-exclusion for a specified period (minimum 6 months) or permanently. During self-exclusion, you will be unable to access your Account, and any attempts to create new Accounts will be blocked. For more information, please refer to our Responsible Gaming Policy or contact our support team.
pola14 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. All payment methods must be registered in your own name and match the name on your pola14 Account. Third-party deposits are strictly prohibited and will result in immediate Account suspension.
Minimum deposit amounts vary by payment method: Rp 50.000 for bank transfers; Rp 20.000 for e-wallets. There is no maximum deposit limit, though individual payment providers may impose their own restrictions. You may set personal deposit limits via your Account settings as part of our Responsible Gaming tools.
Bank transfer deposits typically process within 15 minutes. E-wallet deposits are instant. pola14 does not charge deposit fees, though your payment provider may apply transaction fees. All deposits are processed in Indonesian Rupiah (IDR). Any currency conversion is handled by your payment provider.
If you believe a deposit error has occurred, you must notify pola14 within 7 days of the transaction. We will investigate and provide a response within 14 business days. Chargebacks or payment reversals initiated without prior communication with pola14 will result in immediate Account suspension and potential legal action to recover funds.
Withdrawal requests may be submitted at any time through your Account dashboard. All withdrawals must be made to a payment method registered in your own name. Withdrawals to third-party accounts are prohibited. You must have completed KYC verification before your first withdrawal.
Minimum withdrawal amount is Rp 100.000. Standard processing time is 1-6 hours for verified Accounts. VIP-tier members enjoy expedited processing (30 minutes to 1 hour). pola14 does not charge withdrawal fees for standard bank transfers. E-wallet withdrawals may incur a small processing fee (Rp 2.500 - Rp 5.000) imposed by the payment provider.
All deposited funds must be wagered at least once (1x rollover) before withdrawal to comply with anti-money-laundering regulations. Bonus funds are subject to specific wagering requirements as detailed in the applicable bonus terms. Attempting to withdraw funds without meeting wagering requirements will result in withdrawal rejection.
pola14 reserves the right to conduct additional verification checks on any withdrawal request, including but not limited to: source of funds verification, additional KYC documentation, video verification calls, or proof of gameplay legitimacy. Large withdrawals exceeding Rp 50.000.000 may require enhanced due diligence and take up to 7 business days to process.
Bonuses are offered at pola14's sole discretion and may be subject to eligibility criteria such as Account age, deposit history, or VIP tier status. Unless otherwise specified, each bonus may be claimed only once per User, household, IP address, or device. Abuse of bonus offers, including but not limited to creating multiple Accounts to claim bonuses repeatedly, will result in forfeiture of all bonuses and potential Account closure.
All bonuses are subject to wagering requirements, typically ranging from 10x to 40x the bonus amount, depending on the specific promotion. Wagering requirements must be completed within a specified timeframe (usually 30 days). Only real-money wagers contribute toward wagering requirements; bonus funds do not count. Different games contribute at different rates: slots typically contribute 100%; table games may contribute 10-20%; live dealer games may contribute 10%; sports betting contributions vary by odds and bet type.
Each promotion has specific terms and conditions, including maximum bet limits while bonus funds are active (typically Rp 25.000 per bet for slots; Rp 50.000 per bet for sports). Exceeding maximum bet limits will void the bonus and any associated winnings. Bonuses cannot be withdrawn until wagering requirements are fully met. Once wagering is complete, bonus funds convert to withdrawable cash.
pola14 reserves the right to cancel any bonus and void associated winnings if we determine that: (a) bonus terms have been violated; (b) the User has engaged in fraudulent or abusive behavior; (c) the User has placed bets in a pattern designed to exploit bonus terms (e.g., opposite betting, low-risk betting strategies); or (d) the User has requested a withdrawal before completing wagering requirements, unless they explicitly forfeit the bonus first.
All casino games, including slots, table games, and live dealer games, use certified Random Number Generators (RNG) or physical randomization devices (for live dealer games) to ensure fair and unpredictable outcomes. Game RTP (Return to Player) percentages are displayed transparently and are certified by independent testing agencies. pola14 does not manipulate game outcomes.
All sports bets are subject to the official rules published on the pola14 platform for each sport and market type. In the event of an obvious error in odds (e.g., incorrect decimal placement, inverted odds), pola14 reserves the right to void affected bets. Bets are settled based on official results as determined by the relevant sports governing body. If an event is abandoned, postponed, or canceled, bets will be void unless otherwise specified in the sport-specific rules.
The following activities are strictly prohibited and will result in immediate Account suspension and forfeiture of funds: (a) use of automated betting software, bots, or scripts; (b) collusion with other players; (c) exploitation of software errors or vulnerabilities; (d) arbitrage betting across multiple platforms; (e) late betting (placing bets after an event outcome is known); (f) chip dumping or transferring funds between Accounts; and (g) any form of cheating, fraud, or manipulation.
The pola14 platform and all games are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You acknowledge that gaming involves risk and that losses are possible.
To the fullest extent permitted by law, pola14 and its affiliates, officers, employees, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of funds, loss of data, loss of profits, or business interruption. Our total liability to you for any claim shall not exceed the amount you deposited into your Account during the preceding 12 months.
In the event of technical malfunction, communication failure, or hardware/software error that affects game outcomes or bet settlement, pola14 reserves the right to void affected bets and refund stakes. We are not liable for losses caused by third-party service failures, internet connectivity issues, or force majeure events beyond our reasonable control.
pola14 is committed to promoting responsible gaming and preventing problem gambling. We provide tools including deposit limits, session time limits, self-exclusion options, and reality checks. We encourage all players to set personal limits and take breaks from gaming. If you believe your gaming is becoming problematic, please contact our support team or visit our Responsible Gaming page for resources and assistance. Gaming should be entertaining, not a source of financial stress.
Your personal information is collected, processed, and stored in accordance with our Privacy Policy. By using the pola14 platform, you consent to the collection and use of your data as described therein. We employ industry-standard security measures to protect your information but cannot guarantee absolute security. For full details on how we handle your data, please review our Privacy Policy.
All content on the pola14 platform, including but not limited to text, graphics, logos, images, software, and game designs, is the property of pola14 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our express written permission.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which pola14 is licensed to operate, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
If you have a complaint or dispute, you must first attempt to resolve it by contacting our customer support team at [email protected]. We will investigate and respond within 14 business days. If the matter remains unresolved, you may escalate the issue to our management team. For unresolved disputes, you agree to participate in good-faith mediation before pursuing litigation.
pola14 reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes will be communicated via email to your registered address and/or by prominent notice on the Platform at least 7 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must close your Account before the new Terms take effect.
For questions, concerns, or support related to these Terms & Conditions, please contact us:
Thank you for choosing pola14. We are committed to providing a safe, fair, and enjoyable gaming experience for all Indonesian players.
All users must be 21 years or older. We conduct strict age verification checks to prevent underage gaming and comply with Indonesian regulations.
Your account credentials are confidential. Never share your password. Enable two-factor authentication for enhanced security.
All transactions must be from accounts in your own name. Third-party payments are prohibited to prevent fraud and ensure secure processing.
Each bonus has specific wagering requirements and terms. Read the promotion details carefully before claiming any offer.
Set deposit limits, take breaks, and seek help if gaming becomes problematic. Visit our Responsible Gaming page for tools and resources.
Our 24/7 Indonesian-speaking support team is here to assist. Contact us via live chat or email anytime with questions or concerns.
Our comprehensive FAQ answers common questions about registration, payments, bonuses, and account management. Still need help? Our support team is available 24/7.
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